Terms and Condition

TERMS AND CONDITION

Please read the following terms and conditions carefully before using the cable and internet services provided by our company. By subscribing to and using our services, you agree to abide by these terms and conditions:

  1. Service Availability: a. Our cable and internet services are available in specific areas and are subject to serviceability. b. Service availability is contingent upon technical feasibility and infrastructure availability at your location.
  2. Subscription: a. To subscribe to our services, you must provide accurate and complete information during the registration process. b. You must be of legal age and possess the legal capacity to enter into a binding contract.
  3. Service Plans: a. We offer various service plans with different features, speeds, and pricing. Details regarding available plans will be provided during the subscription process. b. You may select a service plan that suits your requirements and budget. Changes to the service plan can be made in accordance with the applicable policies.
  4. Service Installation: a. Service installation will be conducted by our authorized technicians at the agreed-upon date and time. b. You must provide access to your premises for installation purposes, ensuring a safe and suitable environment. c. Any additional internal wiring or infrastructure requirements may be subject to additional charges.
  5. Service Usage: a. The services provided are for personal, non-commercial use only. You agree not to resell, share, or distribute the services without prior written consent from our company. b. You are responsible for all activities that occur through your account, including the usage of bandwidth and adherence to applicable laws and regulations.
  6. Billing and Payment: a. You will be billed on a recurring basis, depending on the selected service plan. Billing details and payment options will be provided during the registration process. b. Payment is due by the specified due date. Late payments may incur penalties, and services may be temporarily suspended until the outstanding balance is settled. c. In the event of non-payment or default, our company reserves the right to terminate the services and pursue legal remedies for the recovery of outstanding amounts.
  7. Service Maintenance and Interruptions: a. Our company will strive to provide uninterrupted service. However, occasional maintenance, upgrades, or technical issues may result in service interruptions or limitations. b. We will make reasonable efforts to inform you in advance about any scheduled maintenance or potential disruptions, whenever possible.
  8. Equipment and Device: a. Our company may provide you with equipment, such as modems or routers, necessary for the provision of services. Such equipment remains the property of our company and must be returned upon cancellation or termination of services. b. You are responsible for any loss, damage, or theft of the equipment provided, and you may be liable for replacement or repair costs.
  9. Termination of Services: a. You may cancel or terminate the services by providing prior notice as per the terms agreed upon during subscription. b. Our company reserves the right to terminate the services immediately in case of any breach of these terms and conditions or violation of applicable laws.

Effective from Jun 2023.